Job Title: Account Manager (Full Time)

Job Location: In office & local or national show sites. 
Compensation: On-Target Commission Earnings  $120,000 – $160,000
Benefits: Passion project support using company assets, 100% of health insurance plus options for vision and dental, profit-share program, Flexible PTO 

About ATX Event Systems

ATXES is headquartered in Austin, TX and provides turnkey live event technology for global brands, venues, and nonprofits. With a proven history of delivering unique and flawless productions, we exist to elevate clients, community, and cause. When not producing for others, we bring our own ideas to life, using our resources to create events driven by passion and purpose.

Job Description

The Account Manager at ATXES represents a client’s primary point of contact. The role is tasked with planning and managing the experience of a client’s journey from new prospect to satisfied recurring customer and partner.

An Account Manager’s primary responsibility is to understand the full scope of the client’s event related goals and then to conceptualize and communicate how ATXES can best be in service of those objectives.

Once a scope is fully understood, the Account Manager will work closely with the Project Management team to develop a proposal and outline a plan of execution. As the client’s primary contact, the position is then responsible for presenting and obtaining approval on a proposal, and managing the client’s satisfaction as a project moves through execution. 

 

As a sales focused position, an Account Manager may also be involved in outbound or business development efforts, collaborating internally to identify and source new leads, propose and develop strategic relationships, and actively work to position the company’s services within context to decision-makers.

Candidate Profile

• A highly effective interpersonal communicator.
• Detail oriented and proficient at organizing their work digitally. 
• Able to demonstrate a thorough understanding of audio-visual and technology principles.
• Experienced producing or managing big budget events.
• Composed working under pressure. 
• Collaborative minded team players.

Key Responsibilities

• Receive and onboard incoming opportunities.
• Proactively seek out and foster new opportunities, partnerships, or relationships that align with the company’s goals and add to the pipeline of projects. 
• Spearhead an event’s concept development by working to understand the client’s goals and act as a liaison between the client’s internal or external development teams. 
• Define a project’s Scope of Work and establish a mutual understanding of pre-production timelines, roles & responsibilities. 
• Utilize existing tools and softwares to build pitch decks, presentations, bids or estimates.
• Take proactive protection of the project budget and actively work to maintain or improve profit margin by reviewing costs and negotiating with vendors, partners, or clients as necessary. 
• Collaborate across departments to help consult on assignments to the project management, creative, and operations delivery teams. 
• Conduct follow up activities as required to further refine scope, process change orders, and close deals, and maintain customer satisfaction.
• Check-in with clients at key points during a project’s lifecycle to conduct weekly status updates, venue advance/virtual platform meetings, and AV run of show reviews.
• Utilize and maintain internal CRM tools to track contacts, opportunities, and follow up tasks. 
• Execute onsite Account Manager responsibilities. 
• Create and present post-production and retrospective reports to clients with a focus on continuous improvement and strengthening the client relationship. 
• Review and finalize billing for completed projects, addendums or change orders.

Definitions of Success

• Manage a pipeline of $2.5M with short response time and positive feedback scores from clients.  
• Embrace a mindset of continuous improvement, always seeking to better yourself and assist those around you in doing the same.
• Build strong relationships with our team and our clients, working according to SOP but with your own unique flair.